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Right of Withdrawal & Refunds

    • RIGHT OF WITHDRAWAL & REFUNDS

      The Customer has the right to withdraw from the Contract, which can be exercised within 14 days of receiving the purchased goods. The Customer must follow the following procedure, sending an email to: eshop@marketstoreaugusta.it, after receiving authorization it will be possible to send the return.

    • The shipment must take place to the following address: UPGRADE SRLS VIA GARIBALDI 69 96011 AUGUSTA SR

    • The Customer must return, at his/her own risk and expense, to the address indicated above, the purchased Products, intact and complete (including any original packaging of the item), no later than 14 days after receiving the purchased Products. For the sole purpose of expiry of the aforementioned 14-day period, the Products are considered returned when they have been delivered to the carrier. The withdrawal can be exercised for the entire purchased Product and therefore cannot be operated in relation to only a part of the ordered goods.

    • As per Legislative Decree 206/2005: send the return at your own expense to the following address: UPGRADE SRLS - Via Garibaldi 69 96011 Augusta SR within and no later than 14 days, the refund will be issued after receipt and inspection within and no later than 7 days of receipt of the same and will concern all payments made by the User during the order phase, including any initial shipping costs.